GENERAL & SALES
[email protected]Applications, pricing, partnerships, press.
PGP KEY AVAILABLE ON REQUEST
§ ONE ADDRESS. NO QUEUE.
Write toa person,not a ticket.
We keep one public contact address and we read everything.
MERCHANT SUPPORT
[email protected]Include your merchant ID in the subject line.
PRIORITY ROUTING
SECURITY
[email protected]Responsible disclosure. 24h response. Please don't publish first.
SUBJECT: [SECURITY] · PGP PREFERRED
RESPONSE TIMES
NEW APPLICATION
~1h
Auto-approved under $50k.
MERCHANT SUPPORT
24h
Standard tier. Growth/Enterprise: same-day.
SECURITY REPORT
24h
Acknowledged within 24h.
We are a small team. That means when you write, someone who knows the system writes back.
— LIDYA SUPPORT POLICY
Ready to apply? Start here.